Privacy Policy

Introduction

Welcome to 98db. We are committed to protecting the privacy of all users who access our platform. This Privacy Policy explains how 98db collects, uses, stores, and discloses information when you visit our website, create an account, or engage with our online casino and sports betting services, including cricket betting, slots, and live casino games.

By accessing or using 98db's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue your use of the platform. This policy applies to all users in Bangladesh and abroad who interact with 98db.

Information We Collect

98db collects several categories of personal and non-personal information to deliver a safe, reliable, and enjoyable gaming experience. The types of data we gather are described below.

Personal Identification Information

• Full name, username, and date of birth (to verify you are 21 or older)
• Email address and mobile phone number (used for account communication and verification via OTP)
• National ID, passport, or other government-issued identification documents submitted for Know Your Customer (KYC) verification
• Residential address and city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

Financial and Transaction Information

• Deposit and withdrawal records, including transactions processed through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other local banking channels
• Transaction amounts in BDT (Bangladeshi Taka), transaction dates, and payment reference numbers
• Bonus claims, promotional activity records, and rollover history

Technical and Usage Data

• IP address, browser type, device model, and operating system
• Pages visited, time spent on each page, game sessions played, and clickstream data
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

The personal data collected by 98db is used strictly for the purposes outlined below. We do not sell your personal information to third parties for their own marketing purposes.

• To create, manage, and secure your 98db account, including identity verification and age checks to confirm players are 21 years or older
• To process deposits and withdrawals in BDT via supported payment methods including bKash, Nagad, and Rocket
• To deliver personalized gaming recommendations, bonuses, and promotional offers relevant to your activity on the platform
• To send transactional notifications, account alerts, and customer support responses via email or SMS
• To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized access to user accounts
• To improve platform performance, conduct analytics, and develop new features based on aggregated usage data

How We Share Your Information

98db may share your personal information with carefully selected third parties only under the following circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, and partner banks) for the sole purpose of completing your financial transactions
• Game providers and platform technology partners (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) who require session data to operate their games on our platform
• Identity verification and KYC service providers who assist in confirming the authenticity of user-submitted identification documents
• Regulatory authorities or law enforcement agencies when required by applicable law or in response to a lawful court order or government request

All third-party partners with whom we share data are contractually obligated to keep your information confidential and use it only for the specified purpose. We do not share data for advertising or marketing purposes beyond our own platform communications.

Cookies and Tracking Technologies

98db uses cookies and similar technologies (such as web beacons and local storage) to enhance your browsing experience, remember your session preferences, and gather analytics data. Cookies are small text files stored on your device that help us recognize you on return visits and deliver a consistent platform experience.

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on the 98db platform, including game loading and account login. We use session cookies, persistent cookies, and analytics cookies — each serving a distinct operational purpose.

Data Security

98db employs industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers, ensuring that sensitive information such as account credentials and payment details remain encrypted in transit.

Access to personal data within our organization is strictly limited to authorized personnel who require it to perform their job responsibilities. All staff handling user data are trained on data privacy best practices and are bound by confidentiality obligations. Despite these precautions, no online platform can guarantee absolute security; we encourage users to choose strong passwords and report any suspicious activity on their account immediately.

Data Retention

98db retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Financial transaction records may be retained for a minimum period as required by applicable financial regulations. When your data is no longer necessary for these purposes, we securely delete or anonymize it. You may request the deletion of your account and associated data by contacting our support team at [email protected].

Your Rights

As a user of 98db, you have the following rights with respect to your personal data:

• Right of Access — You may request a copy of the personal data we hold about you at any time
• Right to Rectification — You may request correction of any inaccurate or incomplete personal information in your account
• Right to Erasure — You may request deletion of your account and personal data, subject to any overriding legal retention obligations
• Right to Restriction — You may request that we restrict the processing of your personal data in certain circumstances
• Right to Object — You may object to the processing of your data for direct marketing or analytics purposes at any time

To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe. Please note that certain rights may be limited where we have legitimate grounds or legal obligations to continue processing your data.

Third-Party Services and Links

Our platform integrates with third-party game providers, payment gateways, and analytics tools. These service providers operate under their own privacy policies, which govern how they handle data collected during their services. 98db is not responsible for the privacy practices of any third-party provider, but we take care to select partners who maintain high standards of data protection.

98db's website may contain references to external platforms for informational purposes. Any data you provide directly to those external services is subject to their own terms and privacy policies. We encourage you to review the privacy policy of any service you use in connection with your 98db account.

Children's Privacy and Age Restriction

98db is strictly an adult platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect or process personal information from individuals under the age of 21. If we become aware that a minor has registered on our platform or submitted personal data, we will immediately deactivate the account and delete all associated data. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

98db reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date shown at the top of this page and, where appropriate, notify registered users by email or a prominent in-platform notice. Your continued use of 98db following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 98db handles your personal data, please do not hesitate to reach out to our support team. We are committed to addressing your concerns promptly and transparently.

Contact our support team at: [email protected]